Course Modules
Módulo 1: Comprender los conceptos centrales de ITIL (Versión 5)
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Descripción general de ITIL y la gestión de servicios de TI
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Terminología clave y conceptos fundamentales
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Comprensión de valor, resultados, costos y riesgos
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El rol de ITIL v5 en las organizaciones digitales modernas
Módulo 2: Pensamiento orientado al valor en ITIL v5
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Cómo las organizaciones crean valor a través de los servicios
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Partes interesadas (Stakeholders) y relaciones de servicio
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Responsabilidad compartida para la creación de valor
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Interpretación de escenarios enfocados en el valor en ITIL v5
Módulo 3: Ciclo de vida de productos y servicios digitales
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Visión integrada de productos y servicios
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Etapas del ciclo de vida: diseño, entrega, operación y mejora
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Alineación de los servicios con las necesidades y resultados del negocio
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Comprensión del pensamiento de ciclo de vida en ITIL v5
Módulo 4: Gobernanza, control y toma de decisiones
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Principios de gobernanza a nivel fundamental
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Estructuras de responsabilidad y toma de decisiones
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Gestión de riesgos y garantía de cumplimiento
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Aplicación de conceptos de gobernanza en servicios habilitados por TI
Módulo 5: Relaciones de servicio y contexto operativo
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Gestión de interacciones entre proveedores de servicios y consumidores
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Comprensión de responsabilidades y expectativas
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Rendimiento del servicio y mejora continua
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Aplicación de conceptos de ITIL en contextos organizacionales reales
Módulo 6: Aplicación práctica de los conceptos de ITIL (Versión 5)
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Traducción de la teoría a la comprensión práctica
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Escenarios comunes de gestión de servicios
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Interpretación de preguntas estilo examen de ITIL v5
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Prevención de malentendidos comunes en los exámenes de Fundamentos
Módulo 7: Preparación para el examen ITIL (Versión 5) Foundation
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Estructura y formato del examen ITIL v5 Foundation
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Estilos de preguntas y técnicas de respuesta
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Estrategias de gestión del tiempo
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Revisión final y evaluación de preparación
Current process description
This course provides essential knowledge of the new ITIL® Foundation (Version 5) framework, focused on digital product and service management (DPSM). Through the Practical Learning Method approach, participants will develop practical skills to manage the entire product lifecycle, optimize value streams, and integrate AI governance in real-world contexts using workshops and simulated projects. The course is designed for business executives, transformation leaders, digital product managers, IT managers, and consultants seeking to master modern practices and earn their international certification.
Objectives
At the end of the course, participants will be able to:
- Understand the new ITIL 5 framework and its practical application in modern, digital-first organizations
- Identify how digital products and services (DPSM) are co-created, delivered, and continually improved in business contexts
- Implement ITIL practices across key value streams, managing the product lifecycle and AI governance
- Prepare effectively to obtain the international ITIL 5 Foundation certification
Prerequisites
To participate in this course, attendees must meet the following specific requirements:
- Verifiable work experience in IT service management, digital product management (DPSM), or related roles (minimum 1 year)
- Familiarity with technology-related practices, processes, and terminology (Incident Management, Change Enablement, Value Streams, etc
- )
- Currently holding, or having held, management, coordination, or responsibility roles in IT processes, digital product delivery, or digital transformation initiatives
What Does This Course Include?
| Our Value Proposition | Benefit for Participant or Company |
|---|---|
| ITIL Foundation (Version 5) Certification | 18 hours |
| • E-learning reinforcement topics and exclusive materials and simulators | • Complementary platform with digital resources, study guides, support recordings and exam simulators. |
| • Flexible educational model (in-person or live remote) | • Possibility to choose modality without losing human interaction and teaching support. |
| • Focus on employability and professional performance and exam preparation. | • Preparation oriented to certification, job performance and professional scaling based on practice, enhanced with AI support. |
| • Integration of Artificial Intelligence in learning | • Students use AI tools to reinforce understanding, practice exams and enhance their productivity. |
| • International Certification included | • Official endorsement with global recognition. Includes certification exams and access to the partner platform. |
| • Laboratories in real learning environments. | • Unlimited practical experience with real lab accounts and access to professional cloud infrastructure. |
| • Live classes with certified expert instructors. | • Guided and personalized training with direct real-time support, not offline. Recorded classes only for review. |
| • Personalized attention, small groups. | • Individual tracking, progress evaluations and technical support during training. AI-proctored performance examiner. |
| • Post-certification support and extended access to resources | • Post-assistance, access to materials for and continuous updates. |
| • Practical methodology and real and/or simulated projects. | • Applied learning from day one: simulations, business cases, projects and real cloud environments. |
| • Certificates of Approval and/or participation. | • International Certification by Peoplecert
• Infinity Training Institute USA: International Certification Diploma in English • Aula Matriz IETDH Colombia - Certificate of participation |
Why choose Infinity Training Institute?
All our courses are Internationally certified:
- Infinity Training Institute USA: International Certification Diploma in English.
- International Certification from our partners Microsoft, Oracle, Certitalents, AWS, PMI, Cisco, etc.
2. We are not an automatic platform, nor self-study through videos
We are a unique model, in-person or Remote modality (with live instructor). Technology + pedagogy + AI + expert instructors + real practice — not self-study or outdated content.
3. Training designed for today's job market
Experience applicable immediately in interviews, technical tests and real work environments.
4. Real or simulated projects with international standards
Students access real environments such as Azure, AWS, Google Cloud, Oracle Cloud, develop real or simulated projects, building a demonstrable technical portfolio depending on the type of course or certification they have chosen.
5. A unique combination in Latin America and the USA
Certification + real practice + AI + continuous support + dual diploma.
6. Proven results
More than 95% of our graduates obtain official certification and improve professionally in less than six months.
7. Competency level guarantee
If the student during the practical training process does not reach a minimum performance level of 75%, they must repeat the course if the instructor determines so, and the student has shown the commitment and minimum class attendance required by the model.
Your professional future starts here
At Infinity Training Institute we boost your growth with an innovative, flexible model focused on real learning and performance evaluation. Certified instructors, intensive practice, integrated AI and constant support: world-class training.
Learning Methodology
At Infinity Training Institute, we apply a comprehensive, ever-evolving methodology centered on practical learning, powered by Artificial Intelligence, enabling personalized instruction, performance assessment, and optimized preparation for international certifications with certified instructors, real labs, simulators, and e-learning platforms. Participants learn by doing, developing technical and professional skills in small groups, with personalized follow-up and pre and post-certification support. Infinity Training Institute: Learn. Apply. Get Certified. Transcend.
Current process description
This course provides essential knowledge of the new ITIL® Foundation (Version 5) framework, focused on digital product and service management (DPSM). Through the Practical Learning Method approach, participants will develop practical skills to manage the entire product lifecycle, optimize value streams, and integrate AI governance in real-world contexts using workshops and simulated projects. The course is designed for business executives, transformation leaders, digital product managers, IT managers, and consultants seeking to master modern practices and earn their international certification.
Objectives
At the end of the course, participants will be able to:
- Understand the new ITIL 5 framework and its practical application in modern, digital-first organizations
- Identify how digital products and services (DPSM) are co-created, delivered, and continually improved in business contexts
- Implement ITIL practices across key value streams, managing the product lifecycle and AI governance
- Prepare effectively to obtain the international ITIL 5 Foundation certification
Prerequisites
To participate in this course, attendees must meet the following specific requirements:
- Verifiable work experience in IT service management, digital product management (DPSM), or related roles (minimum 1 year)
- Familiarity with technology-related practices, processes, and terminology (Incident Management, Change Enablement, Value Streams, etc
- )
- Currently holding, or having held, management, coordination, or responsibility roles in IT processes, digital product delivery, or digital transformation initiatives
What Does This Course Include?
| Our Value Proposition | Benefit for Participant or Company |
|---|---|
| ITIL Foundation (Version 5) Certification | 18 hours |
| • E-learning reinforcement topics and exclusive materials and simulators | • Complementary platform with digital resources, study guides, support recordings and exam simulators. |
| • Flexible educational model (in-person or live remote) | • Possibility to choose modality without losing human interaction and teaching support. |
| • Focus on employability and professional performance and exam preparation. | • Preparation oriented to certification, job performance and professional scaling based on practice, enhanced with AI support. |
| • Integration of Artificial Intelligence in learning | • Students use AI tools to reinforce understanding, practice exams and enhance their productivity. |
| • International Certification included | • Official endorsement with global recognition. Includes certification exams and access to the partner platform. |
| • Laboratories in real learning environments. | • Unlimited practical experience with real lab accounts and access to professional cloud infrastructure. |
| • Live classes with certified expert instructors. | • Guided and personalized training with direct real-time support, not offline. Recorded classes only for review. |
| • Personalized attention, small groups. | • Individual tracking, progress evaluations and technical support during training. AI-proctored performance examiner. |
| • Post-certification support and extended access to resources | • Post-assistance, access to materials for and continuous updates. |
| • Practical methodology and real and/or simulated projects. | • Applied learning from day one: simulations, business cases, projects and real cloud environments. |
| • Certificates of Approval and/or participation. | • International Certification by Peoplecert
• Infinity Training Institute USA: International Certification Diploma in English • Aula Matriz IETDH Colombia - Certificate of participation |
Why choose Infinity Training Institute?
1. Internationally guaranteed certificationsAll our courses are Internationally certified:
- Infinity Training Institute USA: International Certification Diploma in English.
- International Certification from our partners Microsoft, Oracle, Certitalents, AWS, PMI, Cisco, etc.
2. We are not an automatic platform, nor self-study through videos
We are a unique model, in-person or Remote modality (with live instructor). Technology + pedagogy + AI + expert instructors + real practice — not self-study or outdated content.
3. Training designed for today's job market
Experience applicable immediately in interviews, technical tests and real work environments.
4. Real or simulated projects with international standards
Students access real environments such as Azure, AWS, Google Cloud, Oracle Cloud, develop real or simulated projects, building a demonstrable technical portfolio depending on the type of course or certification they have chosen.
5. A unique combination in Latin America and the USA
Certification + real practice + AI + continuous support + dual diploma.
6. Proven results
More than 95% of our graduates obtain official certification and improve professionally in less than six months.
7. Competency level guarantee
If the student during the practical training process does not reach a minimum performance level of 75%, they must repeat the course if the instructor determines so, and the student has shown the commitment and minimum class attendance required by the model.
Your professional future starts here
At Infinity Training Institute we boost your growth with an innovative, flexible model focused on real learning and performance evaluation. Certified instructors, intensive practice, integrated AI and constant support: world-class training.
Learning Methodology
At Infinity Training Institute, we apply a comprehensive, ever-evolving methodology centered on practical learning, powered by Artificial Intelligence, enabling personalized instruction, performance assessment, and optimized preparation for international certifications with certified instructors, real labs, simulators, and e-learning platforms. Participants learn by doing, developing technical and professional skills in small groups, with personalized follow-up and pre and post-certification support. Infinity Training Institute: Learn. Apply. Get Certified. Transcend.