Program Modules
Nivel I
Certificación internacional VOIP Asterisk e Isabel ICA
Modulo I: Introducción a Asterisk
¿Qué es Asterisk?
¿Qué es Digium?
¿Cómo es licenciado Asterisk?
¿Asterisk y Linux?
Modulo II: Telefonía linux y asterisk
Descripciones
Terminología
Protocolos soportados por Asterisk
Códecs
Tipos de tarjetas
Licenciamiento
Modulo III: CLI y instalación de asterisk
Requisitos de software
Hardware para conectarse a la PSTN
Archivos de configuración
Libpri, Zaptel, Asterisk, Addons
Flujo de llamadas
Extensiones SIP
Extensiones DAHDI
Verificación de la funcionalidad básica
Modulo IV: Conectando asterisk al teléfono
Tipos de teléfonos
Primeras configuraciones
DAHDI
Modulo V: Conectando asterisk a líneas
Tipos de interfaces de telefonía
Manipulación de variables
Planes de marcado
Contextos
Modulo VI: Aplicaciones, Extensiones, VoIp
Dispositivos VoIP (user, peer, friend)
Registro de dispositivos
Extensiones
Identificador
Prioridad
Aplicaciones
Answer
Playback
Echo
Hangup
Wait
Modulo VII: Agregando funcionalidades a asterisk
IVR
Correo de voz
Directorio
Conferencia
Saltos y ciclos
Reproducción de audios
Extensiones especiales
Expresiones
Modulo VIII: Macros trucos y tips
Simplificación del plan de marcado
Depuración para solución de problemas
Herramientas para solución de problemas
Modulo I: Introducción a Issabel
¿Qué es Issabel?
Licenciamiento y código abierto
Breve historia de Issabel
¿Qué es un fork?
Comunicaciones unificadas
Componentes de Issabel
Características de Issabel
Nuevas funcionalidades de Issabel
Modulo II: Introducción a la VoIP
¿Qué es la voz sobre IP?
Señalización
Digitalización y codificación de la voz
Códecs
Esquema de protocolos de voz sobre IP
Acerca de Asterisk
Modulo III: Virtualización
Introducción a la virtualización
Plataformas más comunes para la virtualización
Virtualización: Testing vs. Producción
Casos de uso
Modulo IV: IssabelPBX
Interfaz web
Orden de configuración recomendado
Configuraciones básicas en Issabel
Creación de extensiones
Salas de conferencia
IVR
Troncales
Rutas salientes y entrantes
Música en espera
Reportes
Instalación de hardware
Modulo V: Seguridad Issabel PBX
Módulos de seguridad de Issabel
Modulo VI: Issabel Meet
Introducción
Esquema de funcionamiento
Explicación de funcionalidades
Modulo VII: Migrando de Elastix a Issabel
Introducción
Descripción de funcionamiento
Modulo VIII: Prácticas Recomendadas
Proyecto de telefonía
Etapas del proyecto
Modulo I:
Instalación de Issabel
Configuración básica de Issabel (extensiones, colas, IVR, conferencias, FOP)
Aprovisionamiento de teléfonos IP
Instalación de CentOS 7 desde cero
Compilación de Asterisk
Asterisk puro al detalle
Modulo II:
Funcionamiento interno de IssabelPBX
AMI y AGI
Troncalización
Interconexión con Issabel remotos
Enrutamiento de llamadas
Configuración de hardware
Modulo III:
Tarifación y reportes en Issabel
Calidad de voz
Protocolos SIP y RTP
Diagnóstico de problemas
Plan de marcado avanzado
Sistema de correo electrónico
Sistema de fax
Creación de un IVR con consulta a bases de datos y TTS
Modulo IV:
Issabel
Extras parte I
Cómo instalar Issabel en un VPS o en la nube de Amazon
Generación de certificados SSL válidos mediante Let’s Encrypt
Seguridad gestionando Fail2ban desde la web
Publicación segura de Issabel mediante GeoIP
Aplicación de calidad de servicio mediante Custom Context
Mensajería instantánea
Sintetización y reconocimiento de voz
Desempeño
Modulo V:
Issabel Extras parte II
Migración de Elastix 2.5 y 4.0 a Issabel
Creación de videoconferencias en Issabel
Instalación de Zoneminder
Módulo Call Center: funcionalidades y diferentes usos
Extensión de Issabel
Virtualización, alta disponibilidad, recomendaciones y buenas prácticas
Current process description
This program combines two levels of training focused on the implementation, administration, and optimization of IP telephony systems:
- Issabel Certified Advisor (ICA):
- Provides the fundamentals of IP Telephony, IssabelPBX administration, and the use of Asterisk as a unified communications platform
- Participants will learn how to install, configure, and manage an Issabel system, integrating extensions, IVR, conferencing, security, and virtualization
- Issabel Certified Advanced Engineer (ICAE):
- Delves into the advanced configuration of Asterisk and Issabel, including trunking, remote interconnection, creation of database-driven IVRs, video conferencing integration, security with Fail2ban and SSL certificates, and deployment in cloud and high-availability environments
- Using the Practical Learning Method approach, participants will develop labs and projects in real environments, applying the knowledge acquired to build complete business communication solutions based on Asterisk and Issabel
- Upon completion, students will be prepared to work as IP Telephony Administrators, VoIP Support Engineers, or Systems Integrators, and will obtain the necessary skills to pass the Issabel Certified Advisor (ICA) and Issabel Certified Advanced Engineer (ICAE) international certifications
Objectives
Upon completion of the course, participants will be able to:
- Understand the architecture and operation of Asterisk and Issabel, as well as the fundamental principles of IP telephony
- Install, configure, and administer Asterisk and Issabel-based PBX systems in local or virtualized environments
- Design and implement dialing plans, trunks, extensions, IVR, conferencing, and voicemail
- Manage the security of communication systems, applying best practices for authentication, encryption, and protection of VoIP services
- Integrate advanced services such as messaging, email, fax, and videoconferencing within IssabelPBX
- Diagnose and resolve faults in VoIP environments using monitoring and debugging tools
- Optimize performance and voice quality by applying network configurations and bandwidth control
- Implement Issabel in virtualization or cloud environments, applying high availability and backup concepts
- Prepare for the Issabel Certified Advisor (ICA) and Issabel Certified Advanced Engineer (ICAE) certification exams, validating your technical expertise in IP telephony and unified communications
Prerequisites
Intermediate knowledge of networks and Linux
What Does This Course Include?
| Our Value Proposition | Benefit for Participant or Company |
|---|---|
| Certificación internacional VOIP Asterisk Issabel ICA + ICAE Advanced Enginner | 80 hours |
| • E-learning reinforcement topics and exclusive materials and simulators | • Complementary platform with digital resources, study guides, support recordings and exam simulators. |
| • Flexible educational model (in-person or live remote) | • Possibility to choose modality without losing human interaction and teaching support. |
| • Focus on employability and professional performance and exam preparation. | • Preparation oriented to certification, job performance and professional scaling based on practice, enhanced with AI support. |
| • Integration of Artificial Intelligence in learning | • Students use AI tools to reinforce understanding, practice exams and enhance their productivity. |
| • International Certification included | • Official endorsement with global recognition. Includes certification exams and access to the partner platform. |
| • Laboratories in real learning environments. | • Unlimited practical experience with real lab accounts and access to professional cloud infrastructure. |
| • Live classes with certified expert instructors. | • Guided and personalized training with direct real-time support, not offline. Recorded classes only for review. |
| • Personalized attention, small groups. | • Individual tracking, progress evaluations and technical support during training. AI-proctored performance examiner. |
| • Post-certification support and extended access to resources | • Post-assistance, access to materials for and continuous updates. |
| • Practical methodology and real and/or simulated projects. | • Applied learning from day one: simulations, business cases, projects and real cloud environments. |
| • Certificates of Approval and/or participation. | • International Certification by Infinity
• Infinity Training Institute USA: International Certification Diploma in English • Aula Matriz IETDH Colombia - Certificate of participation |
Why choose Infinity Training Institute?
All our courses are Internationally certified:
- Infinity Training Institute USA: International Certification Diploma in English.
- International Certification from our partners Microsoft, Oracle, Certitalents, AWS, PMI, Cisco, etc.
2. We are not an automatic platform, nor self-study through videos
We are a unique model, in-person or Remote modality (with live instructor). Technology + pedagogy + AI + expert instructors + real practice — not self-study or outdated content.
3. Training designed for today's job market
Experience applicable immediately in interviews, technical tests and real work environments.
4. Real or simulated projects with international standards
Students access real environments such as Azure, AWS, Google Cloud, Oracle Cloud, develop real or simulated projects, building a demonstrable technical portfolio depending on the type of course or certification they have chosen.
5. A unique combination in Latin America and the USA
Certification + real practice + AI + continuous support + dual diploma.
6. Proven results
More than 95% of our graduates obtain official certification and improve professionally in less than six months.
7. Competency level guarantee
If the student during the practical training process does not reach a minimum performance level of 75%, they must repeat the course if the instructor determines so, and the student has shown the commitment and minimum class attendance required by the model.
Your professional future starts here
At Infinity Training Institute we boost your growth with an innovative, flexible model focused on real learning and performance evaluation. Certified instructors, intensive practice, integrated AI and constant support: world-class training.
Learning Methodology
At Infinity Training Institute, we apply a comprehensive, ever-evolving methodology centered on practical learning, powered by Artificial Intelligence, enabling personalized instruction, performance assessment, and optimized preparation for international certifications with certified instructors, real labs, simulators, and e-learning platforms. Participants learn by doing, developing technical and professional skills in small groups, with personalized follow-up and pre and post-certification support. Infinity Training Institute: Learn. Apply. Get Certified. Transcend.
Current process description
This program combines two levels of training focused on the implementation, administration, and optimization of IP telephony systems:
- Issabel Certified Advisor (ICA):
- Provides the fundamentals of IP Telephony, IssabelPBX administration, and the use of Asterisk as a unified communications platform
- Participants will learn how to install, configure, and manage an Issabel system, integrating extensions, IVR, conferencing, security, and virtualization
- Issabel Certified Advanced Engineer (ICAE):
- Delves into the advanced configuration of Asterisk and Issabel, including trunking, remote interconnection, creation of database-driven IVRs, video conferencing integration, security with Fail2ban and SSL certificates, and deployment in cloud and high-availability environments
- Using the Practical Learning Method approach, participants will develop labs and projects in real environments, applying the knowledge acquired to build complete business communication solutions based on Asterisk and Issabel
- Upon completion, students will be prepared to work as IP Telephony Administrators, VoIP Support Engineers, or Systems Integrators, and will obtain the necessary skills to pass the Issabel Certified Advisor (ICA) and Issabel Certified Advanced Engineer (ICAE) international certifications
Objectives
Upon completion of the course, participants will be able to:
- Understand the architecture and operation of Asterisk and Issabel, as well as the fundamental principles of IP telephony
- Install, configure, and administer Asterisk and Issabel-based PBX systems in local or virtualized environments
- Design and implement dialing plans, trunks, extensions, IVR, conferencing, and voicemail
- Manage the security of communication systems, applying best practices for authentication, encryption, and protection of VoIP services
- Integrate advanced services such as messaging, email, fax, and videoconferencing within IssabelPBX
- Diagnose and resolve faults in VoIP environments using monitoring and debugging tools
- Optimize performance and voice quality by applying network configurations and bandwidth control
- Implement Issabel in virtualization or cloud environments, applying high availability and backup concepts
- Prepare for the Issabel Certified Advisor (ICA) and Issabel Certified Advanced Engineer (ICAE) certification exams, validating your technical expertise in IP telephony and unified communications
Prerequisites
Intermediate knowledge of networks and Linux
What Does This Course Include?
| Our Value Proposition | Benefit for Participant or Company |
|---|---|
| Certificación internacional VOIP Asterisk Issabel ICA + ICAE Advanced Enginner | 80 hours |
| • E-learning reinforcement topics and exclusive materials and simulators | • Complementary platform with digital resources, study guides, support recordings and exam simulators. |
| • Flexible educational model (in-person or live remote) | • Possibility to choose modality without losing human interaction and teaching support. |
| • Focus on employability and professional performance and exam preparation. | • Preparation oriented to certification, job performance and professional scaling based on practice, enhanced with AI support. |
| • Integration of Artificial Intelligence in learning | • Students use AI tools to reinforce understanding, practice exams and enhance their productivity. |
| • International Certification included | • Official endorsement with global recognition. Includes certification exams and access to the partner platform. |
| • Laboratories in real learning environments. | • Unlimited practical experience with real lab accounts and access to professional cloud infrastructure. |
| • Live classes with certified expert instructors. | • Guided and personalized training with direct real-time support, not offline. Recorded classes only for review. |
| • Personalized attention, small groups. | • Individual tracking, progress evaluations and technical support during training. AI-proctored performance examiner. |
| • Post-certification support and extended access to resources | • Post-assistance, access to materials for and continuous updates. |
| • Practical methodology and real and/or simulated projects. | • Applied learning from day one: simulations, business cases, projects and real cloud environments. |
| • Certificates of Approval and/or participation. | • International Certification by Infinity
• Infinity Training Institute USA: International Certification Diploma in English • Aula Matriz IETDH Colombia - Certificate of participation |
Why choose Infinity Training Institute?
1. Internationally guaranteed certificationsAll our courses are Internationally certified:
- Infinity Training Institute USA: International Certification Diploma in English.
- International Certification from our partners Microsoft, Oracle, Certitalents, AWS, PMI, Cisco, etc.
2. We are not an automatic platform, nor self-study through videos
We are a unique model, in-person or Remote modality (with live instructor). Technology + pedagogy + AI + expert instructors + real practice — not self-study or outdated content.
3. Training designed for today's job market
Experience applicable immediately in interviews, technical tests and real work environments.
4. Real or simulated projects with international standards
Students access real environments such as Azure, AWS, Google Cloud, Oracle Cloud, develop real or simulated projects, building a demonstrable technical portfolio depending on the type of course or certification they have chosen.
5. A unique combination in Latin America and the USA
Certification + real practice + AI + continuous support + dual diploma.
6. Proven results
More than 95% of our graduates obtain official certification and improve professionally in less than six months.
7. Competency level guarantee
If the student during the practical training process does not reach a minimum performance level of 75%, they must repeat the course if the instructor determines so, and the student has shown the commitment and minimum class attendance required by the model.
Your professional future starts here
At Infinity Training Institute we boost your growth with an innovative, flexible model focused on real learning and performance evaluation. Certified instructors, intensive practice, integrated AI and constant support: world-class training.
Learning Methodology
At Infinity Training Institute, we apply a comprehensive, ever-evolving methodology centered on practical learning, powered by Artificial Intelligence, enabling personalized instruction, performance assessment, and optimized preparation for international certifications with certified instructors, real labs, simulators, and e-learning platforms. Participants learn by doing, developing technical and professional skills in small groups, with personalized follow-up and pre and post-certification support. Infinity Training Institute: Learn. Apply. Get Certified. Transcend.