Course Modules
Shared Features
Customer management, product catalog, pricing, reports, dashboards, integration with Excel, Teams, Word, and SharePoint.
Dynamics 365 Sales
Management of leads, opportunities, quotes, orders, invoices, and sales forecasting tools.
Dynamics 365 Customer Service
Case management, service level agreements (SLAs), knowledge base, and omnichannel support.
Dynamics 365 Field Service
Work order cycle, preventive maintenance with IoT, intelligent scheduling, inventory management
Dynamics 365 Project Operations
Project planning, resource allocation, project sales, and contract management.
Shared Features
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Customer management, product catalog, pricing, reports, dashboards, integration with Excel, Teams, Word, and SharePoint.
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Current process description
This certification provides fundamental knowledge of Dynamics 365 applications focused on customer experience: marketing, sales, customer service, field service, and project operations. It is intended for individuals seeking to understand how these CRM tools drive business processes in sales, support, and customer relationship management.
Objectives
Upon completing the course, participants will be able to:
- Understand the key business processes supported by Microsoft CRM applications
- Identify the appropriate Dynamics 365 application for specific business needs
- Explain the integration benefits of these tools with Microsoft 365 and Power Platform
- Recognize the automation, intelligence, and analytics capabilities offered by these solutions
Prerequisites
To participate in this training, attendees should meet the following requirements:
- Interest in sales, marketing, or customer service
- Basic familiarity with business solutions or Microsoft productivity tools
What Does This Course Include?
| Our Value Proposition | Benefit for Participant or Company |
|---|---|
| International Certification Dynamics 365 Fundamentals (CRM) (MB‑910) | 12 hours |
| • E-learning reinforcement topics and exclusive materials and simulators | • Complementary platform with digital resources, study guides, support recordings and exam simulators. |
| • Flexible educational model (in-person or live remote) | • Possibility to choose modality without losing human interaction and teaching support. |
| • Focus on employability and professional performance and exam preparation. | • Preparation oriented to certification, job performance and professional scaling based on practice, enhanced with AI support. |
| • Integration of Artificial Intelligence in learning | • Students use AI tools to reinforce understanding, practice exams and enhance their productivity. |
| • International Certification included | • Official endorsement with global recognition. Includes certification exams and access to the partner platform. |
| • Laboratories in real learning environments. | • Unlimited practical experience with real lab accounts and access to professional cloud infrastructure. |
| • Live classes with certified expert instructors. | • Guided and personalized training with direct real-time support, not offline. Recorded classes only for review. |
| • Personalized attention, small groups. | • Individual tracking, progress evaluations and technical support during training. AI-proctored performance examiner. |
| • Post-certification support and extended access to resources | • Post-assistance, access to materials for and continuous updates. |
| • Practical methodology and real and/or simulated projects. | • Applied learning from day one: simulations, business cases, projects and real cloud environments. |
| • Certificates of Approval and/or participation. | • International Certification by Microsoft It Academy
• Infinity Training Institute USA: International Certification Diploma in English • Aula Matriz IETDH Colombia - Certificate of participation |
Why choose Infinity Training Institute?
All our courses are Internationally certified:
- Infinity Training Institute USA: International Certification Diploma in English.
- International Certification from our partners Microsoft, Oracle, Certitalents, AWS, PMI, Cisco, etc.
2. We are not an automatic platform, nor self-study through videos
We are a unique model, in-person or Remote modality (with live instructor). Technology + pedagogy + AI + expert instructors + real practice — not self-study or outdated content.
3. Training designed for today's job market
Experience applicable immediately in interviews, technical tests and real work environments.
4. Real or simulated projects with international standards
Students access real environments such as Azure, AWS, Google Cloud, Oracle Cloud, develop real or simulated projects, building a demonstrable technical portfolio depending on the type of course or certification they have chosen.
5. A unique combination in Latin America and the USA
Certification + real practice + AI + continuous support + dual diploma.
6. Proven results
More than 95% of our graduates obtain official certification and improve professionally in less than six months.
7. Competency level guarantee
If the student during the practical training process does not reach a minimum performance level of 75%, they must repeat the course if the instructor determines so, and the student has shown the commitment and minimum class attendance required by the model.
Your professional future starts here
At Infinity Training Institute we boost your growth with an innovative, flexible model focused on real learning and performance evaluation. Certified instructors, intensive practice, integrated AI and constant support: world-class training.
Learning Methodology
At Infinity Training Institute, we apply a comprehensive, ever-evolving methodology centered on practical learning, powered by Artificial Intelligence, enabling personalized instruction, performance assessment, and optimized preparation for international certifications with certified instructors, real labs, simulators, and e-learning platforms. Participants learn by doing, developing technical and professional skills in small groups, with personalized follow-up and pre and post-certification support. Infinity Training Institute: Learn. Apply. Get Certified. Transcend.
Current process description
This certification provides fundamental knowledge of Dynamics 365 applications focused on customer experience: marketing, sales, customer service, field service, and project operations. It is intended for individuals seeking to understand how these CRM tools drive business processes in sales, support, and customer relationship management.
Objectives
Upon completing the course, participants will be able to:
- Understand the key business processes supported by Microsoft CRM applications
- Identify the appropriate Dynamics 365 application for specific business needs
- Explain the integration benefits of these tools with Microsoft 365 and Power Platform
- Recognize the automation, intelligence, and analytics capabilities offered by these solutions
Prerequisites
To participate in this training, attendees should meet the following requirements:
- Interest in sales, marketing, or customer service
- Basic familiarity with business solutions or Microsoft productivity tools
What Does This Course Include?
| Our Value Proposition | Benefit for Participant or Company |
|---|---|
| International Certification Dynamics 365 Fundamentals (CRM) (MB‑910) | 12 hours |
| • E-learning reinforcement topics and exclusive materials and simulators | • Complementary platform with digital resources, study guides, support recordings and exam simulators. |
| • Flexible educational model (in-person or live remote) | • Possibility to choose modality without losing human interaction and teaching support. |
| • Focus on employability and professional performance and exam preparation. | • Preparation oriented to certification, job performance and professional scaling based on practice, enhanced with AI support. |
| • Integration of Artificial Intelligence in learning | • Students use AI tools to reinforce understanding, practice exams and enhance their productivity. |
| • International Certification included | • Official endorsement with global recognition. Includes certification exams and access to the partner platform. |
| • Laboratories in real learning environments. | • Unlimited practical experience with real lab accounts and access to professional cloud infrastructure. |
| • Live classes with certified expert instructors. | • Guided and personalized training with direct real-time support, not offline. Recorded classes only for review. |
| • Personalized attention, small groups. | • Individual tracking, progress evaluations and technical support during training. AI-proctored performance examiner. |
| • Post-certification support and extended access to resources | • Post-assistance, access to materials for and continuous updates. |
| • Practical methodology and real and/or simulated projects. | • Applied learning from day one: simulations, business cases, projects and real cloud environments. |
| • Certificates of Approval and/or participation. | • International Certification by Microsoft It Academy
• Infinity Training Institute USA: International Certification Diploma in English • Aula Matriz IETDH Colombia - Certificate of participation |
Why choose Infinity Training Institute?
1. Internationally guaranteed certificationsAll our courses are Internationally certified:
- Infinity Training Institute USA: International Certification Diploma in English.
- International Certification from our partners Microsoft, Oracle, Certitalents, AWS, PMI, Cisco, etc.
2. We are not an automatic platform, nor self-study through videos
We are a unique model, in-person or Remote modality (with live instructor). Technology + pedagogy + AI + expert instructors + real practice — not self-study or outdated content.
3. Training designed for today's job market
Experience applicable immediately in interviews, technical tests and real work environments.
4. Real or simulated projects with international standards
Students access real environments such as Azure, AWS, Google Cloud, Oracle Cloud, develop real or simulated projects, building a demonstrable technical portfolio depending on the type of course or certification they have chosen.
5. A unique combination in Latin America and the USA
Certification + real practice + AI + continuous support + dual diploma.
6. Proven results
More than 95% of our graduates obtain official certification and improve professionally in less than six months.
7. Competency level guarantee
If the student during the practical training process does not reach a minimum performance level of 75%, they must repeat the course if the instructor determines so, and the student has shown the commitment and minimum class attendance required by the model.
Your professional future starts here
At Infinity Training Institute we boost your growth with an innovative, flexible model focused on real learning and performance evaluation. Certified instructors, intensive practice, integrated AI and constant support: world-class training.
Learning Methodology
At Infinity Training Institute, we apply a comprehensive, ever-evolving methodology centered on practical learning, powered by Artificial Intelligence, enabling personalized instruction, performance assessment, and optimized preparation for international certifications with certified instructors, real labs, simulators, and e-learning platforms. Participants learn by doing, developing technical and professional skills in small groups, with personalized follow-up and pre and post-certification support. Infinity Training Institute: Learn. Apply. Get Certified. Transcend.