Course Modules
Módulo 1: Configuración y Fundamentos del Sistema
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Navegación por Setup y configuración de la organización.
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Administración de usuarios, licencias, perfiles, permisos, IP y sesión.
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Configuración de la seguridad org-wide (contraseñas, login hours)
Módulo 2: Gestión y Modelado de Datos
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Creación y gestión de objetos estándar y personalizados.
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Relaciones (lookup, master-detail, many-to-many), campos, page layouts.
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Uso de Schema Builder para visualizar estructuras
Módulo 3: Automatización de Procesos
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Validación declarativa: Validation Rules, Process Builder, Flows.
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Automatización de aprobaciones y lógica sin código
Módulo 4: Aplicaciones de Ventas y Marketing
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Gestión de leads, oportunidades, campañas, productos y cotizaciones.
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Flujo de ventas: caminos, Kanban, pronósticos, Einstein Lead/Opportunity Scoring
Módulo 5: Aplicaciones de Servicio
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Automatización de casos: Assignment, Escalation, auto-respuesta, Email-to-Case/Web-to-Case.
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Uso de Service Console y herramientas de soporte
Módulo 6: Productividad y Colaboración
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Gestión de actividades (Tasks/Events, Calendarios).
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Uso de Chatter, Salesforce AppExchange, móvil
Módulo 7: Lightning App Builder y Experiencia del Usuario
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Creación y personalización de páginas Lightning.
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Configuración de aplicaciones, acciones rápidas, botones personalizados
módulo 8: Informes y Dashboards
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Diseño de reportes: tabulares, sumario, matrix, joined.
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Creación de dashboards, filtros, fórmulas, bucket fields y limitaciones de datos
Módulo 9: Importación y Gestión de Datos
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Herramientas: Data Loader, Import Wizard.
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Validación de datos, eliminación masiva, backups
Módulo 10: Seguridad a Nivel de Campo y Registro
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Modelos de acceso: Organization-Wide Defaults, Roles, Sharing Rules.
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Conjuntos de permisos, registros etiquetados y visibilidad de campos.
Current process description
The Salesforce Administrator course is aimed at professionals who seek to specialize in the effective Salesforce platform administration. Through the practical Learning Method methodology, participants will develop practical skills, through work in real or simulated scenarios that include workshops, interactive laboratories and business projects. This approach facilitates the immediate and effective implementation of the concepts learned, thus optimizing commercial and operational processes in corporate environments based on Salesforce.
Objectives
At the end of the course, participants will be able to:
- Manage users, security and permits within the Salesforce platform
- Create, configure and manage custom objects, reports and dashboards adapted to business needs
- Optimize business processes through automation and personalized flows in Salesforce
- Implement best practices to maintain and improve the quality of data in Salesforce
- Prepare properly to present and approve the Salesforce Administrator Certification international exam
Prerequisites
Attendees must strictly comply with the following specific requirements:
- Professional Title in Business Administration, Systems Engineering, Computer Science, Marketing, or Related Areas
- Minimum work experience of 1 year in commercial management, sales, CRM administration or related systems
- Basic knowledge in database management or previous use of Salesforce (desirable but not mandatory)
What Does This Course Include?
| Our Value Proposition | Benefit for Participant or Company |
|---|---|
| Salesforce Administrator | 40 hours |
| • E-learning reinforcement topics and exclusive materials and simulators | • Complementary platform with digital resources, study guides, support recordings and exam simulators. |
| • Flexible educational model (in-person or live remote) | • Possibility to choose modality without losing human interaction and teaching support. |
| • Focus on employability and professional performance and exam preparation. | • Preparation oriented to certification, job performance and professional scaling based on practice, enhanced with AI support. |
| • Integration of Artificial Intelligence in learning | • Students use AI tools to reinforce understanding, practice exams and enhance their productivity. |
| • International Certification included | • Official endorsement with global recognition. Includes certification exams and access to the partner platform. |
| • Laboratories in real learning environments. | • Unlimited practical experience with real lab accounts and access to professional cloud infrastructure. |
| • Live classes with certified expert instructors. | • Guided and personalized training with direct real-time support, not offline. Recorded classes only for review. |
| • Personalized attention, small groups. | • Individual tracking, progress evaluations and technical support during training. AI-proctored performance examiner. |
| • Post-certification support and extended access to resources | • Post-assistance, access to materials for and continuous updates. |
| • Practical methodology and real and/or simulated projects. | • Applied learning from day one: simulations, business cases, projects and real cloud environments. |
| • Certificates of Approval and/or participation. | • International Certification by Infinity
• Infinity Training Institute USA: International Certification Diploma in English • Aula Matriz IETDH Colombia - Certificate of participation |
Why choose Infinity Training Institute?
All our courses are Internationally certified:
- Infinity Training Institute USA: International Certification Diploma in English.
- International Certification from our partners Microsoft, Oracle, Certitalents, AWS, PMI, Cisco, etc.
2. We are not an automatic platform, nor self-study through videos
We are a unique model, in-person or Remote modality (with live instructor). Technology + pedagogy + AI + expert instructors + real practice — not self-study or outdated content.
3. Training designed for today's job market
Experience applicable immediately in interviews, technical tests and real work environments.
4. Real or simulated projects with international standards
Students access real environments such as Azure, AWS, Google Cloud, Oracle Cloud, develop real or simulated projects, building a demonstrable technical portfolio depending on the type of course or certification they have chosen.
5. A unique combination in Latin America and the USA
Certification + real practice + AI + continuous support + dual diploma.
6. Proven results
More than 95% of our graduates obtain official certification and improve professionally in less than six months.
7. Competency level guarantee
If the student during the practical training process does not reach a minimum performance level of 75%, they must repeat the course if the instructor determines so, and the student has shown the commitment and minimum class attendance required by the model.
Your professional future starts here
At Infinity Training Institute we boost your growth with an innovative, flexible model focused on real learning and performance evaluation. Certified instructors, intensive practice, integrated AI and constant support: world-class training.
Learning Methodology
At Infinity Training Institute, we apply a comprehensive, ever-evolving methodology centered on practical learning, powered by Artificial Intelligence, enabling personalized instruction, performance assessment, and optimized preparation for international certifications with certified instructors, real labs, simulators, and e-learning platforms. Participants learn by doing, developing technical and professional skills in small groups, with personalized follow-up and pre and post-certification support. Infinity Training Institute: Learn. Apply. Get Certified. Transcend.
Current process description
The Salesforce Administrator course is aimed at professionals who seek to specialize in the effective Salesforce platform administration. Through the practical Learning Method methodology, participants will develop practical skills, through work in real or simulated scenarios that include workshops, interactive laboratories and business projects. This approach facilitates the immediate and effective implementation of the concepts learned, thus optimizing commercial and operational processes in corporate environments based on Salesforce.
Objectives
At the end of the course, participants will be able to:
- Manage users, security and permits within the Salesforce platform
- Create, configure and manage custom objects, reports and dashboards adapted to business needs
- Optimize business processes through automation and personalized flows in Salesforce
- Implement best practices to maintain and improve the quality of data in Salesforce
- Prepare properly to present and approve the Salesforce Administrator Certification international exam
Prerequisites
Attendees must strictly comply with the following specific requirements:
- Professional Title in Business Administration, Systems Engineering, Computer Science, Marketing, or Related Areas
- Minimum work experience of 1 year in commercial management, sales, CRM administration or related systems
- Basic knowledge in database management or previous use of Salesforce (desirable but not mandatory)
What Does This Course Include?
| Our Value Proposition | Benefit for Participant or Company |
|---|---|
| Salesforce Administrator | 40 hours |
| • E-learning reinforcement topics and exclusive materials and simulators | • Complementary platform with digital resources, study guides, support recordings and exam simulators. |
| • Flexible educational model (in-person or live remote) | • Possibility to choose modality without losing human interaction and teaching support. |
| • Focus on employability and professional performance and exam preparation. | • Preparation oriented to certification, job performance and professional scaling based on practice, enhanced with AI support. |
| • Integration of Artificial Intelligence in learning | • Students use AI tools to reinforce understanding, practice exams and enhance their productivity. |
| • International Certification included | • Official endorsement with global recognition. Includes certification exams and access to the partner platform. |
| • Laboratories in real learning environments. | • Unlimited practical experience with real lab accounts and access to professional cloud infrastructure. |
| • Live classes with certified expert instructors. | • Guided and personalized training with direct real-time support, not offline. Recorded classes only for review. |
| • Personalized attention, small groups. | • Individual tracking, progress evaluations and technical support during training. AI-proctored performance examiner. |
| • Post-certification support and extended access to resources | • Post-assistance, access to materials for and continuous updates. |
| • Practical methodology and real and/or simulated projects. | • Applied learning from day one: simulations, business cases, projects and real cloud environments. |
| • Certificates of Approval and/or participation. | • International Certification by Infinity
• Infinity Training Institute USA: International Certification Diploma in English • Aula Matriz IETDH Colombia - Certificate of participation |
Why choose Infinity Training Institute?
1. Internationally guaranteed certificationsAll our courses are Internationally certified:
- Infinity Training Institute USA: International Certification Diploma in English.
- International Certification from our partners Microsoft, Oracle, Certitalents, AWS, PMI, Cisco, etc.
2. We are not an automatic platform, nor self-study through videos
We are a unique model, in-person or Remote modality (with live instructor). Technology + pedagogy + AI + expert instructors + real practice — not self-study or outdated content.
3. Training designed for today's job market
Experience applicable immediately in interviews, technical tests and real work environments.
4. Real or simulated projects with international standards
Students access real environments such as Azure, AWS, Google Cloud, Oracle Cloud, develop real or simulated projects, building a demonstrable technical portfolio depending on the type of course or certification they have chosen.
5. A unique combination in Latin America and the USA
Certification + real practice + AI + continuous support + dual diploma.
6. Proven results
More than 95% of our graduates obtain official certification and improve professionally in less than six months.
7. Competency level guarantee
If the student during the practical training process does not reach a minimum performance level of 75%, they must repeat the course if the instructor determines so, and the student has shown the commitment and minimum class attendance required by the model.
Your professional future starts here
At Infinity Training Institute we boost your growth with an innovative, flexible model focused on real learning and performance evaluation. Certified instructors, intensive practice, integrated AI and constant support: world-class training.
Learning Methodology
At Infinity Training Institute, we apply a comprehensive, ever-evolving methodology centered on practical learning, powered by Artificial Intelligence, enabling personalized instruction, performance assessment, and optimized preparation for international certifications with certified instructors, real labs, simulators, and e-learning platforms. Participants learn by doing, developing technical and professional skills in small groups, with personalized follow-up and pre and post-certification support. Infinity Training Institute: Learn. Apply. Get Certified. Transcend.